Frequently Asked Questions

Our recommendation system helps you find compatible partners based on multiple factors:

• Preference Alignment: We consider your stated preferences for age, location, and other demographic factors.
• Interest Compatibility: Similar hobbies, values, and lifestyle preferences.
• Relationship Goals: We match people who are seeking the same level of commitment and relationship type.
• Verified Status: All recommended users have been verified as real people.

Unlike other platforms that use swiping and casual matching, we focus on quality connections between verified users who are seeking serious relationships. You can browse recommended profiles and send message requests to those you're interested in getting to know.

Several factors can affect your experience finding partners:

• Profile Completeness: Incomplete profiles receive fewer recommendations. Make sure all sections are filled out.
• Photo Quality: Clear, honest photos that show your face and personality help other users decide if they want to connect.
• Restrictive Preferences: Very narrow preferences limit your potential connections.
• Location: Some areas may have fewer users than major cities.
• Verification Status: You must be verified to send message requests to other users.

Tips to improve your experience:

• Complete your profile thoroughly with honest information
• Upload 4-6 high-quality photos
• Write a detailed, authentic bio that emphasizes your interest in serious relationships
• Consider expanding your age or distance preferences
• Complete verification if you haven't already
• Check the platform regularly for new members

To adjust your partner preferences:

1. Log in to your account
2. Tap on your profile icon
3. Select "Settings" from the dropdown
4. Click on "Partner Preferences"
5. Here you can adjust filters like:
• Age range
• Distance radius
• Gender preferences
• Lifestyle factors (smoking, drinking, religion, etc.)
• Physical attributes
• Education and career
6. Save your changes

Your recommendations will update immediately with partners that fit your new criteria. We recommend reviewing your preferences periodically to ensure you're seeing the most relevant potential partners.

On YourPerson, connecting with someone follows this process:

1. Browse through your recommended partners
2. When you find someone you're interested in, view their full profile
3. If you're verified, you can send them a message request
4. Include a thoughtful initial message explaining why you're interested
5. They'll receive a notification about your message request
6. If they accept, a conversation is created and you can begin messaging

Unlike casual dating apps, we don't use swiping or mutual likes. Our direct message request system allows for more meaningful initial interactions, while still giving recipients control over who they communicate with.

Remember, our platform is designed for serious relationships, so your initial messages should be respectful and demonstrate genuine interest in getting to know the person.

Our message request system works as follows:

1. When you find someone you're interested in, you can send them a direct message request
2. The recipient will receive a notification about your request
3. They can review your profile and your initial message
4. They can choose to accept or decline your request
5. If accepted, a conversation is created and you can freely message each other
6. If declined, you'll be notified that your request wasn't accepted

This system gives everyone control over who they communicate with while allowing for direct communication without requiring mutual matching first.

The number of message requests you can send depends on your membership level:

• Basic (Free) Members: 3 message requests per week
• Premium Members: 15 message requests per week
• Elite Members: Unlimited message requests

Your weekly allowance resets every Monday at midnight UTC. Unused requests don't roll over to the next week.

You can see your remaining message requests for the week in your account dashboard.

Your privacy is extremely important to us. Here's how we protect your messages:

• End-to-End Encryption: All messages are encrypted, meaning only you and the recipient can read them
• No Staff Access: Our staff cannot read your messages, not even administrators
• Automatic Deletion: Messages are automatically deleted from our servers after 12 months
• No Message Forwarding: We don't allow messages to be forwarded outside the platform

While we prioritize your privacy, we still recommend being cautious about sharing sensitive personal information, especially with people you've just met.

Yes, you can delete individual messages you've sent with some limitations:

• You can delete any message you've sent within 1 hour of sending it for both yourself and the recipient
• After 1 hour, you can still delete messages from your own view, but they will remain visible to the recipient
• To delete a message, hover over it and click the three dots menu, then select "Delete"

You can also delete entire conversations from your inbox, but this only removes them from your view, not the other person's.

Profile verification is essential for several reasons:

• Safety: It ensures that all users are real people, reducing fake profiles and scammers
• Trust: It helps build trust among members, knowing everyone has been verified
• Quality: It maintains a high-quality community of people serious about finding relationships
• Functionality: Verification is required to send message requests to other users

Our verification process is what sets YourPerson apart from other platforms, creating a safer environment for finding serious relationships.

For verification, you'll need to provide:

1. Government-issued ID: This can be a passport, driver's license, or national ID card
2. Selfie photo: A clear photo of yourself holding your ID or a selfie taken through our verification process

Additional requirements:

• Your ID must be valid (not expired)
• All four corners of your ID must be visible in the photo
• The information on your ID must be clearly legible
• Your selfie must clearly show your face

We take your privacy seriously. Your ID documents are securely stored, only used for verification purposes, and are automatically deleted after 30 days.

The verification process typically takes:

• Basic Members: 24-48 hours
• Premium Members: 12-24 hours
• Elite Members: Priority verification within 6 hours

These timeframes are estimates and may vary depending on submission volume. During peak times, verification might take slightly longer.

You'll receive a notification via email and on the platform once your verification is complete. You can also check your verification status anytime in your account settings.

If your verification is rejected, don't worry. Here's what to do:

1. You'll receive a notification explaining why your verification was rejected
2. Common reasons include blurry images, expired IDs, or information mismatch
3. You can submit a new verification request immediately with corrected documents
4. There's no limit to how many times you can attempt verification

If you believe your verification was rejected in error or need assistance, contact our support team who can help guide you through the process.

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Available for annual subscriptions only

All transactions are processed securely through our payment partners. Your payment information is never stored on our servers and all transactions are encrypted.

Our subscription system works as follows:

• Auto-renewal: All subscriptions automatically renew at the end of your billing period unless canceled
• Billing Cycles: We offer monthly, quarterly, and annual subscription options
• Discounts: Longer subscription periods offer greater discounts
• Free Trial: New premium and elite subscriptions include a 7-day free trial

You'll receive an email reminder 3 days before your subscription renews. You can cancel auto-renewal at any time through your account settings.

To cancel your subscription:

1. Log in to your account
2. Go to "Settings" by clicking on your profile picture
3. Select "Subscription" from the menu
4. Click "Cancel Subscription"
5. Confirm your cancellation

Important notes about cancellation:

• Canceling stops future billing but doesn't provide a refund for the current period
• You'll continue to have access to premium features until the end of your current billing period
• You can reactivate your subscription at any time before it expires

If you're canceling due to an issue with our service, please contact support as we may be able to resolve your concern.

Our refund policy is as follows:

• 14-Day Money-Back Guarantee: We offer a full refund within 14 days of your initial purchase if you're not satisfied
• Free Trial: If you cancel during your 7-day free trial period, you won't be charged
• Accidental Purchases: Contact support immediately if you made an accidental purchase
• Technical Issues: If you experienced technical issues that prevented you from using our service, contact support for assistance

To request a refund, contact our support team through the "Contact Support" link in your account or via email at support@yourperson.com with your account details and reason for the refund request.